As part of the 3+ months of user field research we conducted for The Common App in the spring of 2017, my co-designer Sam Zucker and I ran two rapid-prototyping workshops with stakeholders in Cambridge—one for college and university admissions officers, and one for high school counselors. Here I am synthesizing brainstorming feedback on the fly.
The Common App processes millions of college admissions applications every year. In 2017, the organization embarked upon human-centered strategic planning with Tomorrow Partners. Here, I am interviewing a high school senior about his experience applying for (and getting admitted to) college. I'll never forget when he told me the whole process felt "Hunger-Games-esque."
When Oakland tenants and landlords said they were tired of being pitted against each other, we realized the site IA could not start as most rent control sites do—by asking users to self-identify into one camp or the other. We eschewed that pattern altogether in favor of an "issues" approach where both sides view the same information on the same page at the same time—no secrets, no hidden corners, no battle camps. The site went live in March 2017.
Interviews with Oakland tenants and landlords revealed that, yes, they are constantly at war—but they hate it. Both sides wished for a system that didn't pit them against one another—something a little less zero-sum and a little more resolution-oriented
With a crack team of two other designers at Tomorrow Partners, we dug deep into the world of Oakland rent control and the attendant renter / landlord disputes. The city engaged us to root out core motivations on both sides and search for slivers of common ground.
Once basic page concepts were solidified, I built clean wireframe sketches (in Photoshop on Wacom Cintiq) along with interchangeable content sketches to ensure that the design system could extend to any imagined content set.
Starting with pencil and paper helped clarify the systemic relationship between an index page and its second-level pages within a site redesign for a Sequence client.
As we dove into concepting around a particular page type for a client at Sequence, I developed some guiding design principles to help keep the page unique from the rest of the site.
This Sequence client asked for a total redesign of brand identity and website. Before developing concepts for a new information architecture, I conducted a broad trend scrape of analogous sites and plotted the industry trends along a continuum.
Our mood storyboarding eventually lead to this website and video for IDEO client ThePurposeProject.org which captured the work of a talented team that ultimately included design strategists, interaction designers, writers, illustrators, and a video specialist.
In collaboration with a project teammate, we developed these mood storyboards for a product video that illustrated the value proposition of a new-to-the-world offering.
Mental model sketching eventually resulted in this interactive visual model for an IDEO client that needed a method for visualizing the "heaviness of the lift" under different launch strategies. Created and delivered in MS Excel.
As a newly-designed product for an IDEO client neared launch, I led the discussion around business models and go-to-market strategy.
I start by sketching a mental model on paper. Here, I was brainstorming an interactive strategy model to help an IDEO client visualize its future after launching a web and mobile application for students.
At IDEO, I designed the business model and inter-organizational economic system undergirding this new high-school-to-workforce experience that supports young people in rural Idaho.
Intensive field research lead to a deep understanding of this IDEO client's needs, resulting in a "business-model imagining" tool that enabled teachers from IdahoPTECH.org to visualize their future based on their own intuition. Created and delivered in MS Excel.
Over the course of several months with an IDEO client, I spent time in the field with several young Idahoans including this aspiring dental hygienist. I got to ride in her dad's hot-rod.
At IDEO, I helped lead this provocative work for Zenith Education Group, the not-for-profit subsidiary of ECMC that bought the struggling chain of for-profit colleges formerly known as Corinthian.
I will never forget the story of this young woman just outside of Dallas. Her journey from homelessness to career college graduate is unforgettable.
I am interested in applying the notion of "net present value" to non-financial situations as a framing device. I use this scribble to illustrate and spread the concept of NPV to other colleagues at work.
Aided by a detailed system map, I was able to build out this interactive carbon-cost model used to pitch individual University of California campuses on the idea of joining a statewide renewable energy effort. Created and delivered in MS Excel.
When the University of California committed to reducing its carbon footprint, I developed a system map to clarify for laypeople the infrastructure underlying natural gas production in the state.